Job Description
Job Title: Customer Service Executive – International Voice Process
Location: Jaipur
Job Summary
We are seeking dynamic and customer-focused professionals for an International Voice Process role. The ideal candidate should have at least 6 months of experience in an international BPO voice process and possess a technical educational background. The role involves handling customer queries, providing effective resolutions, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and/or outbound customer interactions through voice support.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Provide accurate information about products, services, and processes.
- Maintain high standards of customer service and professionalism.
- Document customer interactions and update records in CRM systems.
- Meet quality, productivity, ...