Job Description
Description
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.
What You’ll Do
+ Support delinquent customers by identifying issues and guiding them toward resolution
+ Review account details and payment history
+ Update and confirm customer/debtor information
+ Maintain compliance with federal and state regulations and company policies
+ Assist with resolving misapplied payments
+ Escalate complex account issues to supervisors when needed
Shift & Schedule
+ 1st shift, 40 hours per week
+ Overtime available but not required
...
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.
What You’ll Do
+ Support delinquent customers by identifying issues and guiding them toward resolution
+ Review account details and payment history
+ Update and confirm customer/debtor information
+ Maintain compliance with federal and state regulations and company policies
+ Assist with resolving misapplied payments
+ Escalate complex account issues to supervisors when needed
Shift & Schedule
+ 1st shift, 40 hours per week
+ Overtime available but not required
...