Job Description
Designation - Customer Service Executive
Qualification - HSC / Graduate Freshers - Can also apply
Shifts - Rotational shifts (Including Night Shifts)
(Shifts Window- Between 4pm to 10am - Any 9 hours Shift)
5 days working with 2 rotational week offs
Location - Kolkata
Immediate Joiners Preferred
Roles & Responsibilities:
- Handle customer queries through chat and voice (international clients).
- Deliver accurate information and ensure customer satisfaction.
- Troubleshoot and escalate issues when required.
- Maintain high-quality service standards in all interactions.
- Follow process guidelines and meet performance metrics
(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)
Communication - Very Good Communication
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