Job Description
Job Summary:
The
Customer Care Specialist is responsible for managing all inbound
and outbound customer interactions across multiple channels,
including phone, chat, email, social media and others. This role
ensures consistent, high-quality service, efficient management of
high interaction volume, and adherence to response and resolution
time. The specialist will also support campaign management
activities, including product promotions, service updates, and
customer satisfaction surveys. Availability for customer support
24/7, Monday to Sunday, including Malaysia public holidays, is
required.
Job
Description:
- Handle all inbound and
outbound customer interactions across multiple channels, including
Hotline, Live chat (WhatsApp, Line, etc.), email, social media and
others. - Ensure seamless and efficient
communication with customers across all
platforms. - Maintain consistency and
high...