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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Respond to user inquiries via live chat regarding: deposits, withdrawals, internal transfers, futures/spot trading, and account security.
- Handle complaints and disputes in a timely manner, de‑escalating frustrated users while following established procedures. Track each case to resolution.
- Document recurring user issues and escalate actionable feedback to Operations and Product teams for continuous improvement.
- Strictly comply with risk control and compliance guidelines. Under no circumstances promise returns, execute trades on behalf of users, or request private keys/seed phrases.
Requirements
- Domain knowledge: Familiar with crypto fundamentals — wallets, addresses, on‑chain transactions, and basic exchange operations (spot, futures, deposits/withdrawals).
- Typing speed & communication: Fast and accurate typing, with the ability to explain solut...