Job Description
CMO Analytics is a SaaS analytics platform helping Shopify brands track profitability, marketing performance, and business metrics in real time. We are looking for a Customer Support Specialist to support our growing customer base and deliver a high-quality experience across all support channels.
Tasks
- Respond to customer inquiries via email, chat, and support tickets
- Troubleshoot technical and account-related issues
- Coordinate with the product and engineering teams to resolve customer problems
- Help customers understand analytics dashboards and reporting features
- Maintain accurate documentation of customer interactions
- Identify recurring issues and provide feedback to improve the platform and support processes
- Ensure fast response times and high customer satisfaction
Requirements
- Strong written and verbal English communication skills