Job Description
Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.
This is not just responding to tickets — you will:
- Manage cases end-to-end
- Coordinate across teams
- Solve problems at the root
- Keep customers informed throughout
If you’re someone who follows through until the issue is fully resolved — this role fits.
What You’ll Own
Case Management & CRM Ownership
- Create and manage cases in Salesforce
- Maintain clean, structured, and accurate records...