Job Description
Customer Support Specialist
Department: Customer Service and Experience
Employment Type: Full Time
Location: Philippines
Description
To be added
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for English language.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to det...