Job Description
Customer Support Specialist
FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Responsible for providing customer service for all customer in all business units.
+ Carrier Services component of the Customer Service Department to include:
+ Local Number Portability
+ 911 Service
+ Directory
+ Toll Free
+ Type II and Off Net Copper
+ Network Trunk Augmentation and Network Grooming
+ Develop and maintain relationships with sales to include; account managers, sales coordinators and sales ...
FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Responsible for providing customer service for all customer in all business units.
+ Carrier Services component of the Customer Service Department to include:
+ Local Number Portability
+ 911 Service
+ Directory
+ Toll Free
+ Type II and Off Net Copper
+ Network Trunk Augmentation and Network Grooming
+ Develop and maintain relationships with sales to include; account managers, sales coordinators and sales ...