Job Description
We're Hiring: Customer Support Specialist (Remote | Brasil-based)We are looking for a Customer Support Specialist to join our growing international team. This is a fully remote position, ideal for candidates based in Brasil who are fluent in both English and Spanish. Shift-based schedule (including weekends if required)About the RoleAs a Customer Support Specialist, you will manage customer communication across multiple channels, ensuring a smooth and high-quality experience for our clients.Key ResponsibilitiesRespond to customer inquiries via WhatsApp, email, and phoneHandle calls, messages, and support tickets in a timely and professional mannerProvide accurate information about services, pricing, and processesManage and update customer records in internal systemsCoordinate with internal teams to resolve customer issuesAssist clients with booking appointmentsCheck and manage artists’ availability and schedulesProvide pre-appointment information (pricing, preparation, policies)Follow ...