Job Description
Description
In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility.
Key Responsibilities
+ Handle inbound and outbound calls related to scheduling, billing, and general inquiries
+ Assist with appointment coordination and follow-ups
+ Maintain accurate records within EMR/EHR systems
+ Verify patient information and update records as needed
+ Resolve issues or escalate concerns appropriately
+ Support administrative tasks such as data entry and documentation
+ Ensure compliance with HIPAA and internal policies
Requirements
+ 1–3 years of customer service experience (healthcare or call...
In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility.
Key Responsibilities
+ Handle inbound and outbound calls related to scheduling, billing, and general inquiries
+ Assist with appointment coordination and follow-ups
+ Maintain accurate records within EMR/EHR systems
+ Verify patient information and update records as needed
+ Resolve issues or escalate concerns appropriately
+ Support administrative tasks such as data entry and documentation
+ Ensure compliance with HIPAA and internal policies
Requirements
+ 1–3 years of customer service experience (healthcare or call...