Job Description
About the job Customer Support Specialist
- To proactively monitor customer service needs, follow up on service orders and jobs, follow up with customers on contracts and agreements, and support customers, customer coordinators, and account managers.
- Assist with and monitor the program, implement and oversee specially designated safety agreements and/or life raft rental agreements.
- Manage all service-related tasks, take in and enter orders and enquiries into the system, and make sure all the data is accurate.
- Create quotes and communicate with the customer regarding them.
- Use your experience in phone sales to find chances for order growth.
- Send delivery instructions to the relevant supply point and monitor the product's delivery.
- Address any issues pertaining to orders, and if necessary, provide recommendations for order rerouting.
- Actively market goods and services to any consumer and fulfil our end of the bar...