Job Description
- OEM & Customer engagement to ensure high level of customer satisfaction
- Work closely with Lucas India service aftermarket channel to track network reach, TAT, workshop audits etc.
- Monitor “0” KM field complaints and ensure timely closure
- Work closely with Internal quality and technical teams for providing solutions as necessary to OEM & LIS aftermarket channel
- Monitor & track service quality levels and lead diagnosis training
Support Service head in warranty claim settlement
- Strong Technical Knowledge and ability to engage with cross functional teams (Quality, engineering, finance etc)
- Very good exposure in the technical service marketing, especially in terms of end customer support / service
Experience in dealer & Distributor network channel in the Auto component industry