Job Description
Customer Support Specialist
We are looking for a full-time Customer Support Specialist with passion for technology. You will work in a dynamic team at our office in Barcelona, as part of the UKI (United Kingdom & Ireland) group, reporting to the Regional Team Leader.
What you’ll be doing
- Provide product information and effective technical and administrative support through phone and email.
- Provide customers with a personalized experience, effectively solving their issues and inquiries, while keeping customer satisfaction at the core of every decision and behavior.
- Proactively manage customer expectations.
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
- Liaise with peers and cross‑departmentally to provide complete and thoroughly researched answers for the customers.
What do we expect from you
- Have succe...