Job Description
Job Overview
We are seeking a motivated and experienced Customer Support Specialist to support a UK-based employer in delivering exceptional service to their customers. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely.
Key Responsibilities
- Manage and support incoming customer queries via email, chat, and phone in a timely manner
- Handle complaints, escalations, and complex support cases with professionalism and empathy
- Communicate effectively with internal teams and external stakeholders across time zones
- Maintain accurate records of support tickets, resolutions, and customer feedback
- Use relevant tools such as Zendesk, Intercom, Freshdesk, or similar helpdesk platforms
- Support the wider team with knowledge base updates, process documentation, and training
- Identify opportunities to improve first-response time, re...