Job Description
**JOB SUMMARY:** The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.
**PRINCIPAL RESPONSIBILITIES:**
+ Works with sales representatives on pricing, scheduling and transportation issues.
+ Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
+ Recommends approaches and services to provide customers with exceptional service.
+ Determines work procedures, prepares work schedules, and expedites workflow.
+ Studies and standardizes procedures to improve efficiency.
+ Interfaces with customers and operations to make sure projects are completed as requested.
+ Provides proposals in reply to customer's r...
**PRINCIPAL RESPONSIBILITIES:**
+ Works with sales representatives on pricing, scheduling and transportation issues.
+ Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
+ Recommends approaches and services to provide customers with exceptional service.
+ Determines work procedures, prepares work schedules, and expedites workflow.
+ Studies and standardizes procedures to improve efficiency.
+ Interfaces with customers and operations to make sure projects are completed as requested.
+ Provides proposals in reply to customer's r...