Job Description
Customer Support Team Lead
Are you an experienced customer support professional who also loves leading a team? Do you want to help SMEs grow their business with technology? Would working in a fast-paced growth company suit your state of mind?
If you answered yes to every question, keep reading. You might be Groweo's new Customer Support Team Lead .
We are looking for a Customer Support Team Lead to own our support function's daily operations and quality standards, lead our Customer Support Specialists and Technical Support Specialists, and make sure every customer leaves each interaction feeling supported.
Who are you?
You have solid experience in customer support and you have already led a team. You understand that behind every support ticket there is a business: when a customer asks why isn't my chatbot working?, they are really asking why am I not getting leads right now?. You think in terms of response times, resolution rates...