Job Description
Position: Customer Support Team Leader (Supply Chain)
Location: Dudley, West Midlands
Job Type: Permanent / Onsite
My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!
Role and Responsibilities –
In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams’ overall tasks and workload.
Other responsibilities include:
- Mentor and train the Customer Service team to meet expected service standards
- Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes
- Analyse processes within the Service team and look to perform CI activities
- Manage a dedicated portfolio of customers in the UK region
Experience or Qualifications –
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