Job Description
- Supervise call center agents and provide them with support to ensure high performance.
- Conduct performance reviews and provide constructive feedback.
- Handle escalated customer issues and complaints effectively.
- Monitor calls to ensure quality and compliance with standards.
- Develop and implement processes to improve efficiency.
- Prepare and deliver regular performance reports.
- Foster a positive and collaborative work environment.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree in any related field.
- Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in call center software and Customer Relationship Management (CRM) systems.
- Positive mindset, adaptability, and a results-...