Job Description
At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.
This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.
What you’ll be doing
- Leading and supporting a high‑performing customer support team
- Managing performance, quality standards and customer satisfaction metrics
- Handling escalated queries, complaints and major incidents
- Working closely with Product, Development and Customer Success teams
- Supporting recruitment, onboarding and ongoing development
- Championing best‑in‑class customer experience across IRIS Financ...