Job Description
**What you’ll do:**
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Learn more about us: https://www.youtube.com/watch?v=JzZfovyFZcY
The **Customer Support Team Leader** is responsible for coordinating a medium-sized team of Customer Support Representatives (CSR) and overseeing the end-to-end **order-to-invoice process** to meet all related goals and objectives for both Eaton and our customers.
This role ensures excellent service levels while continuously developing processes and team capabilities in line with company goals.
**Key Responsibilities**
**Team Leadership & Development**
+ Lead, coach, and develop a team of Customer Support Representatives
+ Conduct regular 1:1 meetings, performance evaluations, and quarterly reviews
+ Support team development through coaching, tra...
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Learn more about us: https://www.youtube.com/watch?v=JzZfovyFZcY
The **Customer Support Team Leader** is responsible for coordinating a medium-sized team of Customer Support Representatives (CSR) and overseeing the end-to-end **order-to-invoice process** to meet all related goals and objectives for both Eaton and our customers.
This role ensures excellent service levels while continuously developing processes and team capabilities in line with company goals.
**Key Responsibilities**
**Team Leadership & Development**
+ Lead, coach, and develop a team of Customer Support Representatives
+ Conduct regular 1:1 meetings, performance evaluations, and quarterly reviews
+ Support team development through coaching, tra...