Job Description
Service Support Specialist Jr.Job Description
The Service Support Specialist Jr. provides frontline support to clients through inbound and outbound calls in a fast-paced call center environment. This role focuses on delivering high-quality customer service, supporting benefits administration, payroll, and Affordable Care Act (ACA) processes, and ensuring client satisfaction and retention. The ideal candidate is technically capable, highly organized, customer-focused, and eager to learn complex systems while guiding clients through critical processes such as Open Enrollment.
Key Responsibilities
+ Answer general inbound calls and place outbound calls to support customer satisfaction, retention, and business growth
+ Handle routine and lower-complexity client inquiries following established procedures and scripts
+ Navigate company customer information and order systems using foundational product and service knowledge
+ Schedule and lead virtual ...
The Service Support Specialist Jr. provides frontline support to clients through inbound and outbound calls in a fast-paced call center environment. This role focuses on delivering high-quality customer service, supporting benefits administration, payroll, and Affordable Care Act (ACA) processes, and ensuring client satisfaction and retention. The ideal candidate is technically capable, highly organized, customer-focused, and eager to learn complex systems while guiding clients through critical processes such as Open Enrollment.
Key Responsibilities
+ Answer general inbound calls and place outbound calls to support customer satisfaction, retention, and business growth
+ Handle routine and lower-complexity client inquiries following established procedures and scripts
+ Navigate company customer information and order systems using foundational product and service knowledge
+ Schedule and lead virtual ...