Job Description
Customer Support & Trade Development Executive
Remote, South Africa | Posted on 04/02/2026
We are seeking a customer-focused Customer Support & Trade Development Executive with a strong automotive background to manage enquiries and provide exceptional service to small trade and independent automotive businesses. While the role involves supporting commercial growth, the primary goal is to deliver a high-quality customer experience, nurture relationships, and ensure enquiries are handled professionally and efficiently. The successful candidate should understand car culture and enthusiast behaviour, take ownership of customer needs, and communicate credibly within the automotive community.
Key Responsibilities
Customer Enquiries & Support (Primary Focus)
- Manage and respond to inbound customer enquiries across assigned channels
- Support and manage enquiries via Gorgias (including AI chatbot handovers)
- Ensure every...