Job Description
Atos Group is a global leader in digital transformation with about 56,000 employees and annual revenue of approximately €7.2 billion, operating in 54 countries under the Atos and Eviden brands. It is Europe’s top cybersecurity provider and offers AI‑powered end‑to‑end solutions across industries.
Customer Support Agent with French
Responsibilities
- Interact with customers via telephone, e‑mail and web, providing technical support and problem‑solving expertise.
- Identify, evaluate and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures and customer service enhancements.
- Collaborate with depar...