Job Description
About the Role
We’re currently looking for a high caliber professional to join our team as Customer Svc Intmd Analyst (Hybrid) (Internal Job Title: Customer Svc Intmd Analyst – C11) based in Kuala Lumpur, Malaysia.
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Key Responsibilities
- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally in line with departmental standards.
- Provide coaching and support to the team and serve as a point of contact for escalations.
- Develop and maintain client portfolio through regular calls and face‑to‑face interaction, as needed.
- Inform clients about...