Job Description
Job Title: Customer Service Coordinator
Job Description
The Customer Service Coordinator provides high-level support by responding to inquiries about products and services, resolving complex day-to-day and escalated issues, and ensuring accurate handling of administrative and facilities-related requests. This role focuses on delivering exceptional client service through efficient call handling, precise data entry, and effective coordination of work orders and access-related processes.
Responsibilities
+ Receive inbound phone calls and respond promptly and professionally to inquiries about products, services, and general requests.
+ Provide high-level information and resolve complex day-to-day and escalated issues, ensuring timely and accurate resolution.
+ Perform data entry and update records to maintain accurate and current information in internal systems.
+ Create, manage, and track work orders, ensuring they are routed, scheduled, and co...
Job Description
The Customer Service Coordinator provides high-level support by responding to inquiries about products and services, resolving complex day-to-day and escalated issues, and ensuring accurate handling of administrative and facilities-related requests. This role focuses on delivering exceptional client service through efficient call handling, precise data entry, and effective coordination of work orders and access-related processes.
Responsibilities
+ Receive inbound phone calls and respond promptly and professionally to inquiries about products, services, and general requests.
+ Provide high-level information and resolve complex day-to-day and escalated issues, ensuring timely and accurate resolution.
+ Perform data entry and update records to maintain accurate and current information in internal systems.
+ Create, manage, and track work orders, ensuring they are routed, scheduled, and co...