Job Description
Job Description
Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties.
Job Responsibilities
- Log all incoming support requests into customized ServiceNow issue-tracking software
- Unlock user accounts and reset passwords
- Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications
- Troubleshooting of desktops, laptops, tablets, mobile devices and peripherals.
- Install, modify, or repair software and hardware
- Resolve internet, intranet and VPN connection issues
- Primary customer service contact, addressing Nielsen panelist household concerns, questions and providing solutions for prospective and existing panelists
- Identify and correct known conditions that can be resolved remotely to prevent issues for employees in the field
- Identify conditi...