Job Description
**Job Description:**
This position will provide support for our customers and will perform trouble shooting and root cause analysis of our pharmacy automation products.
**What You Will Do**
+ Responds to customer support requests for assistance via phone, email, chat and portal tickets using remote control tools.
+ Provides first-level contact and problem resolution for all users with hardware, software and applications problems.
+ Ability to analyze and solve complex problems, using advanced troubleshooting skills.
+ Ability to gather data, create, compose, and edit written materials, KB articles and reports.
+ Highly self-motivated and able to work both on a team, and independently.
+ Proven ability to meet tight project deadlines.
+ Excellent attention to detail and sense of urgency.
+ Strong communication and interpersonal skills.
+ Obtains and conveys concise problem information for external and internal service and engineering pe...
This position will provide support for our customers and will perform trouble shooting and root cause analysis of our pharmacy automation products.
**What You Will Do**
+ Responds to customer support requests for assistance via phone, email, chat and portal tickets using remote control tools.
+ Provides first-level contact and problem resolution for all users with hardware, software and applications problems.
+ Ability to analyze and solve complex problems, using advanced troubleshooting skills.
+ Ability to gather data, create, compose, and edit written materials, KB articles and reports.
+ Highly self-motivated and able to work both on a team, and independently.
+ Proven ability to meet tight project deadlines.
+ Excellent attention to detail and sense of urgency.
+ Strong communication and interpersonal skills.
+ Obtains and conveys concise problem information for external and internal service and engineering pe...