Job Description
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Management Supervisor in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This role will lead, optimise, and oversee Contact Centre sales and service operations by ensuring effective service delivery, people management, and performance execution. The CVM Supervisor is responsible for driving customer growth, sales conversion, retention, and value across campaigns while ensuring full compliance with quality, FAIS, and operational standards. The role focuses on motivating teams, maximising productivity and delivering a consistently high‑quality customer experience aligned to Tracker’s strategic objectives and CARE values.
- Lead and manage inbound and outbound contact centre operations across sales, service and retention campaigns through effective resource, capacity, and pipeline management.