Job Description
Your newpany
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast-paced role requiring strong organisational skills, attention to detail, and a customer-focused approach.
Your new role
As a Customer Services/Logistics Administrator your role would involve:
Customer Service.Handle iing customer calls and email enquiries in a professional and timely manner.Resolve customer queries efficiently or escalate to the appropriate internal team.Log, track, and follow up on customer issues through to resolution.Maintain accurate and up-to-date customer and job records.Operations Support.Support daily operational activities including bookings, collections, and deliveries.Liaise with drivers, warehouse teams, and operations staff to ens...