Job Description
To maintain and execute collection strategies in line with set standards and policies.
To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs.
Enhance ISO standards and procedures to ensure continuous improvement using First Choice tools focused on ICCC+ impact.
Ensure all quality targets are met in terms of: Customs KPI, VOC & Billing Quality.
The Customs Affairs Manager is responsible for ensuring full legal and regulatory compliance.
Manage productivity through tools such as LRT / DMRT ensuring an BIC, optimum efficient and cost-effective operation.
Deploy BIC training methodologies; aligned to continuous learning environment
Targeted: Evaluations, Formal Accreditations, etc
Coordination of cross-border BLNS LHL clearances for road and air modes...