Job Description
As a CX Analyst, you'll be responsible for researching customer needs and understanding the product landscape. You will then create a road map to define your product's purpose, market position and key features/benefits. You will also work with business leaders on defining the direction of our products from an organizational perspective and help build out processes to make sure we are operating as efficiently as possible. As part of this role, you will work closely with design teams on improving user experiences by creating personas, sketches or wireframes that explain how customers use the application or feature in order to influence designs. You should have experience using UML diagrams such as BPMN / UML (Business Process Modeling Notation) or other visual models like
Requirements
- Previous experience using Asure DevOps considered an advantage
- Key Deliverables & Responsibilities (Among Others): o Identification of personas as input to CX Design ...