💼 Full-Time Position

CX and Business Transformation

🏢
AIA Indonesia
📍 Jakarta Metropolitan Area, Indonesia
📍
Location
Jakarta Metropolitan Area, Indonesia
📅
Posted
June 22, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description:


Develop and deploy Continuous Improvement Strategy and Roadmap

  • Develop Operation Excellence strategy and roadmap, identifying and resourcing high-impact initiatives across AIA Operation.
  • Ensure transparency of strategy and efforts to leadership and lead the process of management review of the Operational Excellence portfolio.
  • Standardize approach for and application of Lean/Six Sigma tools, and methods (whichever best benefits the business).
  • Ensure OE standards (e.g. DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement.
  • Champion use of KPI / metric management for data-based decision making. Train and coach candidates on Lean methods, mentor candidates to completion and certification.


Business Partner in Leading and Coaching Change

  • Provide primary suppor...