💼 Full-Time Position

CX Excellence Manager (2-Year Contract)

🏢
Kitco Metals Inc.
📍 montreal, qc, Canada
📍
Location
montreal, Canada
📅
Posted
May 31, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A leading precious metals company in Montreal is seeking a Customer Experience Manager to enhance customer journeys and drive performance improvements. This two-year contract role involves analyzing customer feedback, overseeing experience metrics like NPS and CES, and leading a team focused on continuous improvement. The ideal candidate will have over 7 years of experience in customer experience and be bilingual in English and French. Join a company that values feedback and encourages impactful actions.
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