Job Description
Job Mission:
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a omnichannel eco-system.
This position assumes responsibilities of supporting a Head of CX in:
Own and lead the design, governance, and continuous evolution of Chanel’s always-on client engagement ecosystem.Develop and elevate the Membership & Loyalty program to strengthen client lifetime value, engagement, and brand loyalty.Drive a structured clienteling strategy and enable retail teams with the right tools, frameworks, and programs to build deeper client relationships.Curate and manage VIP engagement programs and experiences that reinforce Chanel’s high-touch client relationship model.Ensure all client engagement programs are strategically aligned with business priorities and deliver measurable impact on client growth, retention, and loyalty.Key Responsibilities:
Membership & Loya...