Job Description
Ignited by customer needs and expectations, at Ford we are creating world-class experiences that customers love, ultimately driving satisfaction, loyalty, and advocacy.
We are seeking a highly analytical, structured, and collaborative professional to serve as the CX Senior Measurement Analyst. In this critical role, you will have dual responsibility: leading the data analysis and reporting that directly informs our CX strategy and owning the health and evolution of IMG's CX measurement systems.
+ **Strategic Data Analysis, Reporting & Insights** : Generate the intelligence that measures Ford’s current customer experiences and shapes our future experiences. This includes:
+ Owning the generation of regular reporting and deep-dive analyses across IMG markets to evaluate experience performance.
+ Translating complex customer feedback, survey data, and competitive benchmarks into clear, actionable insights that directly inform and drive our CX strategy.
+ Develo...
We are seeking a highly analytical, structured, and collaborative professional to serve as the CX Senior Measurement Analyst. In this critical role, you will have dual responsibility: leading the data analysis and reporting that directly informs our CX strategy and owning the health and evolution of IMG's CX measurement systems.
+ **Strategic Data Analysis, Reporting & Insights** : Generate the intelligence that measures Ford’s current customer experiences and shapes our future experiences. This includes:
+ Owning the generation of regular reporting and deep-dive analyses across IMG markets to evaluate experience performance.
+ Translating complex customer feedback, survey data, and competitive benchmarks into clear, actionable insights that directly inform and drive our CX strategy.
+ Develo...