Job Description
Behind the brand.
in3 a fintech startup that helps customers pay for anything in 3 parts. This is useful for example when buying an expensive washing machine, and you want to spread the payment over 3 months. The company's mission is also to protect the financially vulnerable. In the past years, more and more people have gotten in debt by so-called ‘buy now, pay later’ providers. We do not want to be a part of this. That’s why the company created technology that checks a consumer's creditworthiness in milliseconds.
How to WOW.
- Support customers over the phone, email, and chat
- Help customers with questions about refunds and payment cancellations. Mediate in disputes between customers and webshops
- Troubleshooting, innovation, and change management are part of the daily business
- Help improve your team’s KPIs like customer satisfaction, response rate, and average handling time.
- Communicate patterns in c...