Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
CX Support Analyst for the Clinicals team within Customer care department is responsible for investigating, resolving, and addressing inquiries related to clinical workflows within Athenahealth’s Clinicals EHR and Communicator product. This role ensures that physicians and clinical staff can effectively manage encounters, appointments, charts, documents, faxes, and patient communications by identifying and resolving workflow issues in a timely and accurate manner.
Role Requirements:
Bachelor’s degree in any discipline.
2-4 years of experience in RCM (but not mandatory) or equivalent experience in any Customer support or product support domain (Preferred but not mandatory).
A candidate should possess the skills necessary to provide consistent, effective customer service support while de...