Job Description
About us
Job Description:
Trident is seeking a high-caliber CX3 Analyst for one of our premier growth-stage clients. Our client is aggressively scaling toward a milestone of 25,000 net enrolled members by the end of 2026 while maintaining an industry-leading NPS of +50.
The Analyst serves as the organization's central intelligence engine, fulfilling a dual mandate: safeguarding the member experience and fueling sales growth through precision analytics. This professional does not simply manage data; they operate within a specialized CX3 Framework:
- Deliver: Providing precision data on every member interaction and sales motion.
- Design: Utilizing pattern recognition to optimize member journeys and sales pipelines.
- Advocate: Amplifying the consumer voice and growth signals within every leadership decisio...