Job Description
We are hiring for CXM Lead,
Please go through the below JD and share updated resume
Location: Dubai
Onsite
Exp-12+YOE
CXM Lead
The CX Lead is responsible for shaping and managing customer and citizen experience across government digital services.The role ensures that service journeys are seamless, inclusive, and citizen-centric, and that customer insights directly inform continuous improvement. The position balances journey mapping, service improvements, and feedback management with team leadership, ensuring digital services consistently meet and exceed expectations for residents, businesses, and visitors.
Responsibilities:
CX Strategy & Standards
• Define and apply standards for citizen and customer experience measurement.
• Align CX practices with government-wide digital transformation objectives.
Journey Mapping
• Lead the mapping of end-to-end service journeys acro...