Job Description
## CXP & Marketing Specialist, SEAApplylocations: Malaysia, Selangor, Kuala Lumpurtime type: Full timeposted on: Posted Todayjob requisition id: WD49022**Typical Duties:*** Customer Experience Program (CXP) and E-Warranty Program + To be the Subject Matter Experts (SME) related to both digital solutions + To be the key person handling queries from WD customers and POS + Provide technical training to WD customers and POS + Gathers feedback from WD customers and POS to Global CXP team for improvement + Support the development & continuous enhancement of both programs + First line support to WD, POS and end consumers feedback (social media, Email, etc.) + First line support to respond to inquiries in mailboxes + Support issuance of Credit Note for approved claims* Support Technical Manager in the following: + To be the key person in data filing, compilation and reporting of SEA Warranty & Claims activities + To be the Subject Matter Expert (SME) for car fitment* Support ...