Job Description
Introduction to the job
As a Field Service Engineer at Cymer, you’ll provide on-site support for complex equipment used in semiconductor manufacturing. Your work includes installing, upgrading, repairing, and maintaining systems. You’ll also help customers operate and maintain the equipment, acting as a key point of contact for technical and service-related issues.
Role and responsibilities
Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.
- Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.
- Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Ensures that parts are availab...