Job Description
Mercier Consultancy MD is excited to offer a position for a Czech-Speaking Customer Agent to work with Booking.com in Greece. This opportunity includes a paid relocation package and is ideal for individuals fluent in Czech seeking a rewarding career in customer service within the travel industry. As a Customer Agent, you will provide excellent assistance to Czech-speaking customers, helping them with their travel bookings and inquiries.
Key Responsibilities
- Deliver exceptional customer service in Czech via phone, email, and chat channels.
- Assist customers with booking inquiries, modifications, cancellations, and other travel-related requests.
- Resolve customer complaints and issues efficiently to ensure a positive experience.
- Maintain accurate records of customer interactions within the CRM system.
- Collaborate with internal teams to enhance service quality and customer satisfaction.
- Stay updated on Booking.com's ser...