Job Description
Mercier Consultancy is delighted to present an opportunity for a Czech-Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this vital role, you will provide exceptional support to our Czech-speaking customers, assisting them with hotel inquiries, bookings, and all aspects of their hospitality experience.
Your fluency in Czech will be essential in communicating effectively with clients, helping them navigate our hotel reservation system, and ensuring they have a seamless booking experience. You will be instrumental in fostering customer satisfaction and loyalty within our hospitality services.
Responsibilities
- Provide outstanding customer service in Czech through phone, email, and chat regarding hotel reservations
- Assist clients with booking requests, modifications, cancellations, and special accommodations
- Address and resolve customer inquiries and complaints efficiently and professionally<...