Job Description
Mercier Consultancy Group is seeking a motivated Czech Speaking Reservations Agent to join the team supporting Booking.com's operations in Greece. This role offers an exciting opportunity to work in the travel and hospitality sector, providing exceptional customer service to Czech-speaking clients and helping them with their accommodation bookings.
Key Responsibilities
- Assist Czech-speaking customers with accommodation bookings via phone, email, and chat.
- Provide detailed and accurate information about properties, rates, and Booking.com policies.
- Manage booking modifications, cancellations, and special requests efficiently.
- Resolve customer inquiries and concerns promptly and professionally.
- Maintain accurate records of customer interactions and bookings using Booking.com's reservation systems.
- Collaborate with team members to achieve service excellence and customer satisfaction goals.
Requirements