Job Description
Mercier Consultancy is excited to present a unique opportunity for a Czech-Speaking Tech Support Specialist for a leading electronics company in Athens, Greece! In this essential role, you will be responsible for providing exceptional technical support to Czech-speaking customers, assisting them with any challenges they encounter with their electronic devices.
If you are enthusiastic about technology, excel at problem-solving, and have a strong desire to help customers, we invite you to apply and join our dedicated team!
Responsibilities
- Provide technical support in Czech via phone, email, and chat to customers using electronic products
- Identify and troubleshoot product-related issues efficiently to ensure high levels of customer satisfaction
- Document customer interactions and solutions accurately in our support database
- Work with product and engineering teams to escalate more complex issues
- Educate customers about produc...