Job Description
We are seeking an experienced Dynamics 365 Contact Centre & AI Solution Consultant to help organisations transform their customer service operations through Microsoft technologies.
The successful candidate will combine deep functional expertise in Dynamics 365 Contact Centre (CCaaS), Microsoft Copilot Studio, and AI-powered customer engagement with strong consulting and stakeholder management skills.
Working with enterprise customers, you will lead discovery engagements, design innovative solutions, and guide clients through the adoption of next-generation customer service capabilities, including conversational AI, virtual agents, and intelligent automation.
Key Responsibilities will include:
The successful candidate will combine deep functional expertise in Dynamics 365 Contact Centre (CCaaS), Microsoft Copilot Studio, and AI-powered customer engagement with strong consulting and stakeholder management skills.
Working with enterprise customers, you will lead discovery engagements, design innovative solutions, and guide clients through the adoption of next-generation customer service capabilities, including conversational AI, virtual agents, and intelligent automation.
Key Responsibilities will include:
- Leading customer discovery workshops, business process mapping, and requirements gathering sessions
- Designing and articulate end-to-end customer service solutions using Microsoft Dynamics 365 Contact Centre and the wider Microsoft ecosystem
- Advising cu...