Job Description
Join Our Team as a Customer Support Representative in Barcelona!
Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and providing top-notch support? Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain!
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site
What You'll Do:
- Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently
- ️ Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs
- Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs
- Escalate potential service issues to senior team members as needed
- Adhere t...