Job Description
Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department.
This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
- Provide customers with accurate information regarding the bank’s products, services, and payments
- Actively generate sales in line with the company’s strategy and guidelines
- Handle customer inquiries via telephone, live chat, email, and SMS
- Support onboarding processes, including document verification
- Ensure...