Job Description
Mercier Consultancy MD is seeking enthusiastic Danish-Speaking Customer Experts to join our team supporting a leading web shop in Greece. This role provides the opportunity to assist Danish-speaking customers by delivering outstanding support related to online shopping, orders, and product inquiries.
Key Responsibilities
- Handle customer inquiries from Danish-speaking clients via phone, email, and chat regarding orders, product information, returns, and shipping.
- Provide timely and accurate assistance to resolve customer concerns and improve customer satisfaction.
- Process orders, returns, and complaints following company policies and procedures.
- Maintain detailed records of customer interactions and transactions within the CRM system.
- Collaborate with internal departments to address issues and enhance the customer shopping experience.
- Stay updated on the latest products, promotions, and policies of the web shop.